Executive / Senior Executive – Low-Cost Carrier (LCC) Operations

Job Description – Executive / Senior Executive – LCC Operations

Job Title - Executive / Senior Executive – LCC Operations

Department - LCC (Low-Cost Carrier)

Location – Gurugram, Haryana

Job Summary

We are looking for experienced and motivated Executive / Senior Executive – LCC Operations to join our LCC team in Gurgaon. The ideal candidate should have hands-on experience in managing end-to-end ticketing operations for Low-Cost Carriers (LCCs), including ticket issuance, reissuance, cancellations, modifications, and ancillary services. The candidate should possess strong customer service skills and be capable of working efficiently in a fast-paced travel environment.

Key Responsibilities

• Handle end-to-end LCC booking operations, including ticket issuance, reissuance, cancellations, modifications, and ancillary services.
• Process fare recalculations, refunds (where applicable), and booking amendments as per airline policies.
• Manage ancillary services such as seat selection, baggage, meals, special service requests (SSR), and other value-added services.
• Work efficiently on B2B travel portals and airline websites for booking and servicing requests.
• Ensure compliance with airline fare rules, policies, and standard operating procedures.
• Provide prompt and professional support to customers for booking-related queries and requests.
• Coordinate with internal departments and airline support teams to resolve operational issues.
• Maintain high levels of accuracy, productivity, and service quality while meeting defined turnaround times.
• Keep updated with airline policies, fare rules, and operational changes.

Experience

• 1–3 years of experience in airline ticketing, preferably handling Low-Cost Carriers (LCCs).
• Experience with domestic and international LCC operations will be an added advantage.

Technical Skills

• Experience working on B2B travel portals and airline booking systems.
• Good understanding of LCC booking processes, fare rules, ticket modifications, cancellations, refunds, and ancillary services.
• Familiarity with airline portals and travel industry operations.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• High attention to detail and accuracy.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Team player with a positive attitude and willingness to learn.
• Ability to work flexible rotational shifts, including weekends and holidays, based on business requirements.

Educational Qualification

• Graduate in any discipline.
• Diploma or Degree in Travel & Tourism will be an added advantage.