Director

Job Description – Director (Business Intelligence & Reporting) – PAN R1 India

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients’ experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare work better for all’ by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Position Title: Director (Business Intelligence & Reporting) – R1 India

Function: Data

Location: Delhi/NCR/Hyderabad

Shift Timings: 3 pm to 12 pm IST

Reporting To: Vice President

Job Responsibilities

Workforce & Bench Management:

• Head PAN India front/middle/back WFM, redeployment, and tracking efficiency-related targets in P&L.
• Manage 18000 FTE Work force management needs across Front / Middle and Back business (US healthcare)
• Co-ordinate with finance, Executives and business leaders on monthly and yearly FTE budgets
• Work with hiring team to hire based on changing needs
• Weekly and monthly presentations – Status update Via face to Face meetings with India head and executive leadership groups
• Strategize and own 250-300 FTE bench staff (To support new growth and site builds)
  
  

Mis/Imct

• Oversight of the employee lifecycle for 18K+ employees, including appraisals. Lead a team of 40+ FTE with advance excel/ Power BI, SQL and other reporting skills
• Head 18000 FTE Onboard to exit life cycle – Annual/Monthly ratings and appraisal files creation and sign off
• Oversee – Incentive and special incentive payout process (Budget Vs actual monitoring, sign off from ELT group, Budget approval from finance)
• Move new clients from Production to Collection based incentive
• Governance targets tracking and revisions – Attrition / utilization / incentive / Spl incentive
• Strategize to make sure IMCT clears all compliance and other audits to guarantee the above items are in line with budgets and guidelines
  
  

Performance Management: Lead a team of 6 FTE

• Prepare and Present - Monthly Operations Review (MOR) India Executive leadership
• Weekly and monthly monitor KPIs through WPR meetings with business leaders/OPS
• Client KPI penalty monitoring and action planning
  
  

PMO And Vendor Management

• Lead a team of 4 Physician business transitions: FTE onboard planning, ramp and client training plans, conducting toll gate review and managing escalations till steady state
• Vendor performance management (sunsetting in May ’26) – SOW creation, Invoice/penalties approvals, SOW extensions, and actual delivery oversight to make sure vendor meets SOW targets
• Oversee PAN India strategic initiatives- PMO work ranging from ROI tracking, new site built PMO
• Move new clients from Production to Collection based incentive
  
  

Required Experience

• Minimum 18 Years of Experience in managing large scale data around workforce management and manage diversities like location, skillset etc
• Exposure to digital solutions, automation, AI and analytics and ability to implement digital solutions
• Analytical and structured approach with extensive experience in implementing high impact projects and delivering transformation projects at scale.
  
  

Minimum Qualification: Graduation

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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