Desktop Support Engineer (L2 Support)

Actively Reviewing the Applications

ITCRAFT TECHNOLOGIES PRIVATE LIMITED

Bengaluru Full-Time 1–2 years

Posted 3 days ago • Apply by June 11, 2026

Job Description

Key Responsibilities
1. Desktop Configuration & Deployment

Configure, deploy, and maintain desktops, laptops, mobile devices, and peripherals according to standard configurations and user requirements.
Install, upgrade, and troubleshoot operating systems, productivity tools, and business applications.
Perform system imaging, OS deployment, and device provisioning using established tools and processes.

2. User Support & Training

Provide advanced technical assistance and guidance to end-users for desktop‑related issues, best practices, and IT usage instructions.
Conduct training sessions, workshops, and knowledge-sharing activities to educate users on software applications, security policies, and IT procedures.

3. Software Installation & Patch Management

Install, configure, and troubleshoot software applications, patches, and system updates across desktops and laptops.
Manage software licenses, subscriptions, and entitlements to ensure compliance with licensing agreements and organizational policies.