Customer Support Specialist

Company Description

Founded in 2015, The Leather Laundry (TLL) is a sustainable luxury brand dedicated to expertly restoring and repairing leather goods. Our highly skilled technicians provide premium services for handbags, shoes, leather jackets, and leather sofas, transforming cherished items back to their original elegance. With a focus on sustainability, TLL enables its clients to extend the lifespan of their luxury possessions. Headquartered in New Delhi, we offer convenient door pick-up and drop-off services across Pan India to cater to modern, busy lifestyles.

Role Description

This is an on-site, full-time role based in New Delhi for a Customer Support Specialist. The role involves managing customer inquiries and providing excellent customer support to ensure satisfaction. Key responsibilities include responding to customer requests, troubleshooting issues, providing technical support for services, managing service requests efficiently, and consistently maintaining a high level of client interaction to build strong professional relationships.

Qualifications

• Proficiency in Customer Support and a strong focus on achieving Customer Satisfaction
• Excellent Interpersonal Skills for effective communication and relationship-building
• Ability to provide Technical Support and resolve service-related issues
• Strong Analytical Skills for identifying and addressing customer needs effectively
• Adaptability and problem-solving skills within fast-paced work environments
• Prior experience in customer-facing roles is an advantage
• Proficiency in using customer relationship management (CRM) tools is a plus
• Bachelor’s degree in Business, Communications, or a related field is preferred