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Customer Support Executive Internship in Delhi

Actively Reviewing the Applications

Halicon Publication

Karnataka Full-Time
Posted 3 days ago Apply by June 11, 2026

Job Description

Selected Intern's Day-to-day Responsibilities Include

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolve issues by clarifying the customer's complaint, determining the cause, and providing the best resolution.
  • Assist customers with website navigation, downloads, and digital access issues.
  • Ensure high levels of customer satisfaction and contribute to customer retention efforts.
  • Build and maintain strong professional relationships with researchers, academicians, and authors.
  • Understand the research paper requirements and recommend suitable indexed journals for publication.
  • Guide authors on journal selection, formatting, documentation, and compliance requirements.
  • Liaise with editorial boards and journal representatives on behalf of authors.
  • Monitor and manage the publication pipeline for each client from manuscript submission to final publication.
  • Provide timely updates to authors about the progress of their submissions.
  • Maintain detailed records of client interactions and journal communications.
  • Ensure ethical standards and best practices in academic publishing are followed.

About Company: We offer comprehensive publishing solutions for academic journals and scholarly societies, ensuring seamless workflows, high-quality standards, global visibility, and academic impact.
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