Customer Support Executive

Company Description

EDU by Techmutant Software Solutions LLP is an innovative company that offers an all-in-one, AI-driven ERP and LMS platform designed to revolutionize educational management. We provide cutting-edge solutions to streamline administrative tasks, enhance student engagement, and personalize learning experiences. By improving efficiency and accessibility, EDU empowers educational institutions to create impactful and data-driven environments. Based on a mission to transform education, we strive to shape a smarter future for learners and educators worldwide.

Job Location: Ludhiana

Role Overview

As a Customer Support Executive, you will be the face of our company for our clients post-implementation. Your primary responsibility is to ensure customer satisfaction, product adoption, and long-term retention. You’ll work closely with internal teams and client stakeholders to resolve issues, provide training, and drive the overall success of our ERP software.

Key Responsibilities

• Serve as the main point of contact for assigned clients after onboarding.
• Provide product training and support to school staff and administrators.
• Troubleshoot basic product issues and coordinate with technical teams for escalations.
• Monitor client usage and ensure optimal adoption of the ERP modules.
• Proactively follow up on client concerns and feature requests.
• Assist in configuring modules like School Setup, Fee Management, Attendance, etc.
• Maintain detailed documentation of client interactions and updates.