Customer Support Executive

Job Title: Customer Care Executive

Company: Learningshala

Work Timing: 10:00 AM – 7:00 PM (WFO)

Salary: ₹20,000 – ₹28,000 (in-hand)

Learningshala is an emerging EdTech company focused on helping students and professionals enhance their skills and advance their careers through industry-relevant training programs. The organization provides guidance, learning resources, and career support to individuals looking to upskill in various professional domains.

Job Description:

• Handle inbound and outbound calls to assist students with queries related to courses, admissions, and services
• Provide accurate information and ensure a smooth customer experience
• Generate leads and student references through regular customer interactions and follow-ups
• Maintain and update student data, call logs, and lead details in the CRM system
• Build strong relationships with existing students to improve satisfaction and retention
• Coordinate with internal teams to resolve issues in a timely manner
• Identify re-registration or renewal opportunities and close them, with sales responsibility limited to approximately 20% only
• Meet service quality standards, reference generation goals, and basic conversion targets