Customer Success Manager

Responsibilities:

• Develop and manage client relationships, acting as the primary point of contact to ensure satisfaction and long-term partnership.
• Leverage a strong understanding of the fashion category, to provide valuable insights and recommendations to clients.
• Utilize knowledge of e-commerce marketplaces to optimize clients’ product presence, performance, and growth on various platforms.
• Oversee large sets of data for both internal and client use, ensuring data accuracy and using insights to improve account performance.
• Identify and capitalize on growth opportunities for clients by using a strategic blend of client relations and sales techniques.
• Collaborate with internal teams to develop tailored e-commerce strategies that align with clients’ goals.
• Conduct regular analysis and reporting on account performance, presenting actionable insights to clients and stakeholders.
• Manage multiple client accounts effectively, prioritizing tasks to meet deadlines and deliver exceptional service.

Requirements:

• Proven experience as an Account or Category Manager in an agency or marketplace, ideally within the e-commerce / fashion industry.
• In-depth knowledge of the fashion category, with a strong focus on e-commerce market places.
• Familiarity with e-commerce marketplaces, including their operational standards, best practices, and performance metrics.
• Strong analytical skills with the ability to manage and interpret large datasets for business insights and account management.
• Excellent interpersonal and communication skills, with a blend of client relations and sales acumen.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Bachelor’s degree in Marketing, Business, Fashion, or a related field (preferred).