Customer Success Manager

Job Title: Digital Customer Success – Tool Implementation

Ocho People are proud to be partnering with their client, a leading cyber security vendor, as they continue to scale their Customer Success function globally.

We are seeking a Digital Customer Success – Tool Implementation specialist to support the delivery and optimisation of digital customer engagement and onboarding initiatives. This role will focus on improving how customers interact with the platform through enhanced in-app experiences, data insights, and digital engagement strategies.

Key Responsibilities

• Implement and optimise digital customer engagement tools to support onboarding and product adoption
• Design and improve in-app customer journeys and digital experiences
• Analyse customer behaviour and usage data to identify opportunities to improve engagement
• Work closely with Product, UX, and Customer Success teams to deliver a seamless customer experience
• Identify opportunities to automate and scale digital customer engagement initiatives

Experience Required

• Experience in Digital Customer Success, Customer Experience, or Product Adoption roles
• Strong understanding of digital customer engagement tools and platforms
• Experience working in SaaS or cyber security environments is beneficial
• Strong analytical and stakeholder management skills

This is an exciting opportunity to join a high-growth cyber security organisation and play a key role in shaping its digital customer engagement strategy.