Customer Success Manager

Customer Success Manager

Company: Hiresome
Location: Remote / India
Experience: 1–3 years

About Hiresome

Hiresome is an AI-powered Applicant Tracking System that helps companies hire faster with automation, intelligent candidate insights, and modern recruiting workflows. Our mission is to simplify hiring for startups and growing teams.

We’re an early-stage startup and looking for a Customer Success Manager who wants to help build the customer experience from the ground up.

What You’ll Do

• Onboard new customers and help them get value from Hiresome quickly
• Train recruiters and HR teams on using the platform
• Build strong relationships with customers and act as their trusted advisor
• Monitor customer health and proactively solve issues
• Gather product feedback and work closely with product & engineering teams
• Identify expansion opportunities within existing accounts

What We’re Looking For

• 1–5 years experience in Customer Success, Account Management, or SaaS Support
• Excellent communication and problem-solving skills
• Experience working with SaaS products or HRTech tools
• Comfortable working in a fast-paced startup environment
• Strong ownership mindset

Why Join Us

• Be part of the early team shaping the future of hiring
• High ownership and impact
• Work directly with founders and product teams
• Opportunity to grow into Customer Success leadership

If you enjoy working closely with customers and want to help build a modern recruiting platform, we’d love to hear from you.

Job Types: Full-time, Permanent

Pay: ₹368,005.14 - ₹500,037.87 per year

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Paid sick time
• Paid time off
• Work from home

Work Location: Remote