Customer Success Executive

We are looking for a Customer Success Executive who will serve as the primary point of contact for our key clients, ensuring seamless Presales support, onboarding, account management, and successful adoption of our SaaS solutions. The ideal candidate will be agile, proactive, and customer-focused, with a strong ability to resolve issues swiftly and identify opportunities for upselling and retention.

Key Responsibilities:

• Manage a portfolio of key accounts, ensuring a high level of customer satisfaction and product adoption.
• Collaborate with clients to identify their specific needs/pain points and conduct product demonstrations and presentations to showcase how our solutions can meet client requirements.
• Work with the sales and marketing teams to create customised proposals and presentations that highlight the unique value proposition of our solutions.
• Drive the onboarding process for new clients, ensuring smooth setup and integration of our SaaS solutions into their operations.
• Provide ongoing support to clients, addressing any issues, troubleshooting, and ensuring the platform is being used effectively.
• Work closely with clients to understand their needs, propose solutions, and identify opportunities for upselling additional features or services.
• Conduct regular business reviews with clients to measure success, discuss feedback, and ensure alignment with their business goals.

Requirements:

• Educational Qualification: BTech (Bachelor of Technology) is a must.
• Experience: Minimum 2 years of experience in a Customer Success or Key Account Management role, ideally within SaaS, logistics, or supply chain industries.
• Strong understanding of SaaS solutions and experience with software products.
• Proven ability to build and maintain strong client relationships.
• Excellent communication and presentation skills, with the ability to interact effectively at all levels within a client organization.
• Ability to work independently and manage multiple key accounts.
• Willingness to travel occasionally for client meetings, on-site visits, and training sessions.
• Experience in upselling and driving product adoption within accounts is a plus.

Preferred Skills:

• Familiarity with the logistics and supply chain industry.
• Experience with customer onboarding, product training, and support.
• Knowledge of SaaS-based solutions and their implementation in business operations.