Customer Succes Manager-School Partnerships

Company Description

GoSharpener is a youth-focused EdTech platform and sustainability network empowering students to take meaningful environmental actions and develop future leadership skills. Through an innovative digital platform, GoSharpener enables students to engage in eco-challenges, track their sustainability efforts, and create impact profiles. The company also collaborates with over 300 schools across India, engaging over 3 lakh students in sustainability programs and workshops aligned with global sustainability goals (SDGs). With partnerships spanning universities, brands, NGOs, and educational institutions, GoSharpener drives collaboration to make sustainability a lived experience. Their mission is to turn climate awareness into everyday climate action, fostering environmentally conscious citizens.

Role Description

The Customer Success Manager for School Partnerships will play a critical role in building and maintaining relationships with schools to ensure their successful engagement with GoSharpener's programs. Responsibilities include managing school accounts, ensuring high customer satisfaction, providing exceptional customer service, and analyzing feedback to improve program offerings. The role also involves working closely with both internal teams and external stakeholders to support the integration of sustainability initiatives within school environments. This is a full-time, on-site position based in New Delhi.

Qualifications

• Strong skills in Customer Satisfaction and Customer Service are required to build successful partnerships and provide exceptional support to schools.
• Proficiency in Account Management, including the ability to manage multiple school relationships and ensure program success.
• Excellent Communication skills to effectively engage with diverse stakeholders, including educators, students, and partners.
• Strong Analytical Skills to assess program performance and implement improvements based on data-driven insights.
• Additional qualifications, such as a background in education, sustainability, or EdTech, are highly desirable.
• Passion for sustainability and youth empowerment is a significant plus.