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Customer Service Representative

Actively Reviewing the Applications

TP

India, Maharashtra, Mumbai Full-Time On-site
Posted 3 weeks ago Apply by May 6, 2026

Job Description

International Banking Voice Process – AML/KYC/Sanctions


Experience Required:

Minimum 18 months of international banking experience in a voice process


Process:

International Banking – Voice Support


Key Skills:

  • AML (Anti-Money Laundering)
  • KYC (Know Your Customer)
  • Sanctions Screening
  • PEP (Politically Exposed Persons)
  • Strong customer handling in a voice environment


Language Requirement:

  • English Voice Proficiency – C1 Level (Proficient)
  • Excellent verbal communication and comprehension skills


Job Responsibilities:

  • Handle inbound/outbound calls related to international banking compliance
  • Perform AML, KYC, sanctions, and PEP checks as per global regulations
  • Review customer profiles and transactions for risk assessment
  • Identify and escalate suspicious activities in line with compliance policies
  • Maintain accurate documentation and adhere to regulatory guidelines
  • Ensure high-quality customer interaction and compliance accuracy


Shift & Work Details:

  • 24/7 Rotational Shifts
  • 5 Days Working / 2 Days Rotational Off
  • Work From Office only


Additional Requirements:

  • Strong analytical and decision-making skills
  • Ability to work in a fast-paced, compliance-driven environment
  • Willingness to work rotational shifts, including nights
  • Immediate to short notice joiners preferred

Required Skills

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