Customer Service Representative - Manufacturing

The Customer Service Representative is responsible for providing end-to-end operational support for order entry, fulfillment, logistics, and credit for customers purchasing relays, sensors, and related assemblies. The Customer Service Representative will work closely with Inside/Outside Sales to ensure accurate order processing and post-order management. They will work closely with operations (schedulers, planners, supply chain) to provide up-to-date information related to order acknowledgements, change orders, changes in schedules, or other post-order-related activities.

What You’ll Do

• Own customer orders from entry through delivery, including issue resolution and escalations
• Order entry: Own RFQs and orders entry into ERP, verify part numbers, BOMs, packaging, quantities, and pricing (including special quotes, minimum order quantities, lead times).
• Order follow-up: monitor production/stock status, provide proactive updates on availability, lead times, backorders, and expected ship dates.
• Logistics & scheduling: arrange carrier pickup, coordinate with warehouse/3PL, manage expedited shipments, and handle international documentation (commercial invoices, export compliance).
• Credit & billing: work closely with finance to run credit checks, process prepay requirements, credit hold/releases, and coordinate with Finance on invoicing discrepancies and collections.
• Technical coordination: Drive resolution with Applications Engineering and QA for part substitutions, RoHS/REACH documentation, sample requests, and returns/RMA handling.
• Maintain accurate order, shipment, and customer records in ERP/CRM; generate order reports and KPIs.
• Support process improvements for order-to-cash, inventory allocation, and demand communication.
• Act as the primary point of contact for customers and ensure timely, accurate communication
• Prioritize orders and customer requests in a fast-paced, high-volume environment

Success Measures

• High order accuracy and on-time processing
• Timely customer response and issue resolution
• Contribution to on-time delivery and customer satisfaction

What You’ll Bring

• High School diploma
• 1–3 years of customer service, order management, or logistics experience in electronics, manufacturing, or distribution.
• Proficiency with ERP systems, order-entry processes, and Excel; familiarity with part numbering/BOMs.
• Strong phone presence and written communication skills; comfortable handling a high volume of calls and emails.
• Customer-focused mindset with problem-solving attitude
• Strong attention to detail, organizational skills, and customer-focused communication.
• Ability to work independently and cross-functionally with supply chain, planning, scheduling, and operations in a high-volume production facility.
• Knowledge of basic export/import paperwork and carrier coordination preferred.

What We Value

• Associate’s or bachelor’s degree in business, Marketing, Engineering, or related field preferred; equivalent experience considered.
• Experience working with OEMs, system integrators, or industrial distributors.
• Familiarity with reading basic technical documentation, datasheets, and specifications.
• Prior experience in a high-volume, industrial products manufacturer or distributor.
• Thrives in fast-paced, high-volume environment with shifting priorities