Customer Service Representative

Company Description

iLiveConnect provides 24/7 remote health monitoring services for elderly patients in India, giving peace of mind to non-resident Indian (NRI) families. With real-time tracking of vital signs, doctor-led interventions, and instant alerts, iLiveConnect ensures safety and well-being even from afar. Trusted by families across the globe, the organization bridges the gap between loved ones and seniors, ensuring they remain connected and informed. iLiveConnect is committed to enabling reliable, compassionate care for the elderly through innovative health solutions.

Urgent Hiring for Customer Service Representative

Position Title: Customer Service Representative

Experience :- 1 - 5 Years

Location: Sector 54, Gurugram, Haryana

Responsibilities

•            Handle inbound and outbound calls in a timely manner.

•            Follow communication scripts when handling different topics.

•            Identify customers’ needs, clarify information, research every issue, and provide solutions

and/or alternatives.

•            Build sustainable relationships and engage customers by taking the extra mile.

•            Keep records of all conversations in our database in a comprehensible way.

Qualifications

•            Graduate or Undergraduate.

•            Proven experience as a call centre agent or similar customer service role.

•            Strong phone and verbal communication skills.

Skills

•            Excellent communication and presentation skills.

•            Ability to multi-task, set priorities, and manage time effectively.

•            Proficiency in relevant computer applications.

•            Strong problem-solving skills.

•            Patience and ability to handle stressful situations.

• Interested candidates can apply via LinkedIn or send CV to: [email protected]