Customer Service Executive

Company Description Protrainy is a growing e-learning start-up in New India, focused on delivering high-quality interactive classes and training programs for Civil Engineering students and professionals. Established in 2019, the company aims to equip engineers with practical, industry-relevant skills so they can become job-ready. Protrainy offers training on tools and topics such as ETABS, PRIMAVERA, Structural Design, Autodesk Revit, and more. Its innovative INDUSTRY READY assessment allows learners to benchmark their skills against industry expectations. More information about Protrainy and its programs is available at www.protrainy.com.
Role Description The Customer Service Executive role is a full-time, on-site position based in Bhubaneswar. The person in this role will respond to learner and client inquiries via phone, email, and chat, providing accurate information about courses, schedules, and assessments. Daily responsibilities include resolving issues, tracking requests, and ensuring timely follow-up to maintain high levels of customer satisfaction. The role also involves coordinating with internal teams to address technical or content-related concerns, updating records in customer service systems, and sharing feedback to improve services. The Customer Service Executive will represent Protrainy’s values by maintaining a professional, empathetic, and solution-oriented approach in all interactions.
Qualifications

• Candidates should possess strong customer-facing skills, including Customer Service, Customer Support, and Customer Satisfaction capabilities.
• Candidates should possess skills in Customer Service Management, including maintaining service standards, handling escalations, and tracking service metrics.
• Candidates should possess solid Interpersonal Skills, such as clear communication, active listening, and relationship-building with diverse customers.
• Candidates should possess good problem-solving and time management skills to handle multiple queries efficiently and accurately.
• Candidates should possess proficiency in basic computer applications, CRM or ticketing tools, and written and spoken English; knowledge of local languages is an advantage.
• Candidates should possess relevant educational background, such as a diploma or degree, and prior experience in customer service or education/edtech sectors is preferred.