Customer service executive (Excellent comms/ Fresher)

Actively Reviewing the Applications

CAREER BLOC

India, Ahmedabad, Gujarat Full-Time

Posted 1 week ago • Apply by June 20, 2026

Job Description

A growing player in Customer Experience and Business Process Outsourcing (BPO) focused on high-volume, chat-first customer support for consumer-facing brands across e-commerce, fintech and SaaS. We deliver fast, accurate responses via web and app chat channels while maintaining SLAs, CSAT targets and efficient ticket resolution.

Primary job title (best-performing): Chat Support Executive

Role & Responsibilities

Manage high-volume inbound and outbound chat conversations across web and mobile, resolving customer queries within defined SLAs.
Maintain excellent written clarity and CSAT by achieving high first-contact resolution and timely follow-ups.
Log, update and close tickets in the CRM/ticketing system; escalate complex issues to appropriate teams and track resolutions.
Create and update knowledge-base articles and standard response templates to improve response consistency and speed.
Identify recurring customer issues and collaborate with product, operations and QA to drive process and product improvements.
Adhere to shift schedules, quality guidelines, data privacy and security policies in an on-site contact center environment.

Skills & Qualifications

Must-Have

Excellent written English with strong grammar and clarity for chat communication
Proven experience in chat-based customer support or contact center roles
High typing speed with accuracy and ability to multitask across multiple chat windows
Hands-on experience with ticketing systems and CRM workflows
Ability to follow escalation protocols and manage case ownership until closure
Willingness to work on-site in India and operate in rotational shift patterns

Preferred

Familiarity with Zendesk or Freshdesk
Experience with Intercom or LiveChat platforms
Prior customer support exposure in e-commerce, fintech or SaaS domains

Benefits & Culture Highlights

Structured training and clear career progression within customer experience and operations roles
On-site team collaboration, performance-linked incentives and shift allowances
Focus on continuous learning, quality coaching and recognition for high CSAT performers

Skills: crm,intercom,customer support,customer,freshdesk,escalation management,chat,zendesk