Customer Relationship Executive

Role Overview

As a Customer Relationship Executive at Bluorng, you will be responsible for managing direct communication with customers, ensuring their queries, concerns, and post-purchase needs are handled clearly and efficiently. The role focuses on maintaining smooth customer interactions while supporting overall service operations.

Roles and Responsibilities

• Handle inbound customer queries related to orders, deliveries, sizing guidance, exchanges, and product details
• Provide accurate information regarding order status, shipment tracking, and timelines
• Assist customers in selecting the correct size or product based on available information and brand guidelines
• Manage issue resolution including delays, damaged products, incorrect orders, or return requests
• Coordinate with logistics, warehouse, and store teams to resolve customer concerns efficiently
• Maintain records of customer interactions, complaints, and resolutions
• Escalate complex issues to relevant internal teams when required
• Ensure communication remains clear, professional, and solution-focused
• Support customer feedback tracking to help improve service processes

What We're Looking For

• 1+ years of experience in customer service, client servicing, or support roles
• Strong verbal and written communication skills
• Ability to handle customer concerns calmly and professionally
• Basic understanding of order management and delivery processes
• Comfortable working with customer support tools, spreadsheets, or CRM systems
• Attention to detail and ability to manage multiple conversations simultaneously
• Understanding of fashion retail or e-commerce customer expectations is an advantage