Customer Experience Executive - eCommerce (Office-based, NSP Delhi)

Title: Customer Experience Executive - eCommerce (Office-based, NSP Delhi)

Company: Weldots

Location: Netaji Subhash Place, Delhi - On-site

Salary: ₹15,000 – ₹25,000/month + up to ₹5,000/month in performance bonuses (adjust)

Weldots runs 4 eCommerce brands — Weldots, Auriglo, Bugario, and NeonDecors — and has served over 10 lakh customers since 2020. Our customer experience team sits at the center of operations, not in a corner.

Every order you confirm is revenue saved. Every cart you recover is revenue earned. Every issue you resolve is a customer who comes back. You'll see the impact of your work in daily numbers, not in a quarterly review.

If you want a job where you grow fast, learn eCommerce operations from the inside, and move into team lead or ops roles within a year — keep reading.

Orders & Revenue

• Call customers to confirm orders, verify addresses, and coordinate deliveries — directly reducing failed deliveries
• Recover abandoned carts through outbound calls — this is where you make a measurable difference
• Handle inbound calls on order status, delivery updates, and returns

Problem Solving

• Own customer issues end-to-end — follow up until resolved, don't just log and forget
• Coordinate with warehouse, logistics, and operations teams to fix problems at the source
• Spot patterns — if a pin code keeps failing or a product keeps getting returned, flag it. We act on these insights.

Systems & Data

• Log every call outcome and customer detail accurately in our CRM
• You'll use tools like Shiprocket, internal dashboards, and spreadsheets daily

Must-Have

• 12th pass minimum (Graduates preferred)
• 0–2 years in customer support, telecalling, or any customer-facing role — freshers with strong communication are welcome
• Fluent Hindi + conversational English
• Comfortable using a computer, CRM tools, and basic spreadsheets
• Available to work from our NSP, Delhi office (Mon–Sat)

Preferred

• Previous experience in eCommerce or D2C — order confirmation calls, delivery coordination, cart recovery
• Familiarity with Shiprocket, Freshdesk, or similar tools
• Someone who stays organized when handling multiple follow-ups in a day

• ₹5,000/month in performance bonuses for hitting cart recovery and confirmation targets (adjust number)
• Clear growth path — top performers have moved into Team Lead and Operations roles within 6–12 months. This is not a dead-end position.
• eCommerce exposure — you'll understand order management, logistics, and customer ops. This experience compounds.
• Comfortable office at Netaji Subhash Place with a small, collaborative team
• Paid leaves + festival bonuses + standard benefits