Customer Care Executive

KEEPE

Who We Are

We are a fast growing start up working to reshape the home maintenance industry by developing technology to connect residents with repair professionals for a quick & scalable maintenance solution.

What We Do

We are disrupting the traditional residential maintenance industry. Keepe is focused on leveraging technology to provide a seamless experience for homeowners, a valuable partnership with technicians, and an efficient solution for home warranty companies.

Customer Experience

The Customer Experience (CX) team at Keepe play an important role as the intermediary between our stakeholders (Homeowners & Home Warranty companies) and the rest of the company. Working on the front lines means you will provide an experience that is human and honest, plus act as an advocate for our customer and make sure their job gets done in a timely manner.

Customer Support Executive

What You'll Do

• Provide exceptional support to residents via phone, text, and email
• Communicate with customer in a timely manner to give them the necessary information about their repair job
• Schedule appointments, provide updates on jobs, and follow up with stakeholders to ensure a smooth experience for the customer
• Identify and escalate issues to relevant teams
• Collaborate with teammates to find creative, efficient solutions to problems
• Adapt quickly to changing systems and processes

What You'll Need

• Excellent oral and written communication skills in English and Spanish
• Dependable, self-motivated individual who enjoys a fast-paced environment
• Detailed-oriented organizational skills
• A genuine passion for learning and growing
• An authentic and positive attitude
• Flexible and adaptable to accommodate changing shifts
• A sense of urgency and initiative, and persistence
• 3+ years of work experience in relevant field

Job Type: Full-time

Pay: ₹200,000.00 - ₹600,000.00 per year

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Evening shift
• Monday to Friday
• Night shift
• US shift

Supplemental Pay:

• Overtime pay
• Yearly bonus

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Call center: 3 years (Required)
• Inbound voice: 3 years (Required)
• International voice process: 2 years (Required)

Language:

• English (Required)
• Spanish (Preferred)

Location:

• Bengaluru, Karnataka (Required)

Shift availability:

• Overnight Shift (Required)
• Night Shift (Required)

Work Location: In person