Director, Retail Strategy

The Woodmansee Group is a retained executive search firm representing a large retailer. They are seeking a Director of Retail Strategy.

This position leads the development, execution, and optimization of strategic initiatives to enhance retail performance and drive growth. This role will focus on identifying trends, improving operational efficiencies, optimizing customer experiences, and delivering results aligned with company goals. The ideal candidate will possess strong analytical skills, a deep understanding of retail operations, and the ability to influence cross-functional teams.

The ideal candidate will have experience developing a long-term retail strategy with store operations' wants/needs in mind, within a non-discretionary (or mixed) retailer.

ESSENTIAL JOB FUNCTIONS

Develop and execute strategies that enhance in-store and digital customer experiences, driving both immediate sales impact and long-term growth. In partnership with the Retail Product Team, research industry trends, emerging technologies, and customer behavior to identify opportunities for in-store, operational transformation.

Utilize data analytics to track the impact of innovations on sales, customer satisfaction, and operational efficiency. Engage with field leaders and store teams to drive simple and effective change across the store network.

Partner cross-functionally with other teams (IT, marketing, merchandise, etc.) to design, execute, and evaluate proof of concept programs for new retail technologies, processes, and services.

Gather quantitative and qualitative data from customers and store teams to measure the success of new initiatives or refine current efforts.

SKILLS/EDUCATION/EXPERIENCE

Required:

• Bachelor’s degree in Business Administration, Retail Management, Marketing, or related field – or equivalent business experience.
• 3-5 years of experience in retail operations, project management, or innovation roles
• Strong understanding of retail operations, supply chain, and customer service
• Proficient in data analysis, problem-solving, and strategic thinking.
• Advanced interpersonal and communication skills, capable of effectively engaging with and influencing senior executives and building strong professional relationships.
• Demonstrated success in managing large-scale projects and client relationships.
• Experience leading innovation or transformation initiatives within a retail organization
• Familiarity with customer journey mapping, field testing/piloting, and voice of customer programs
• Exposure to emerging retail technologies