Customer Care Executive

JOB DESCRIPTION — Customer Care & Admin Executive

Location: Bengaluru (Sanjaynagar)

Role Type: Full-time, On-site

About the Role

We are looking for a Customer Care & Admin Executive who will manage all customer touchpoints

— calls, WhatsApp, emails, and internal coordination. This role is critical for ensuring smooth

customer experience, quick grievance handling, and seamless support across teams. No heavy

experience required — 1–2 years is ideal, as long as communication skills are strong and the

attitude is right.

Key Responsibilities

Customer Support & Communication

• Handle incoming and outgoing calls for queries, order updates, and support.

• Manage WhatsApp Business conversations with timely and clear responses.

• Respond to customer emails, including complaints, product questions, returns, and replacements.

• Provide accurate product information and guidance.

Grievance & Issue Resolution

• Take ownership of customer grievances end-to-end — delays, damages, wrong products, refunds.

• Coordinate with warehouse, courier partners, and internal teams to close issues quickly.

• Maintain and update a daily grievance tracker.

• Ensure responses are empathetic, professional, and aligned with brand tone.

Admin & Coordination

• Assist with daily coordination between operations, warehouse, and marketing.

• Manage basic admin tasks — data entry, logs, order tracking sheets, documentation.

• Raise internal tickets or alerts for repeated quality or delivery issues.

• Support in special requests, COD confirmations, and feedback logging.

Skills & Language Requirements

• Strong proficiency in English — spoken and written.

• Ability to communicate in Hindi and/or Kannada/Tamil preferred.

• Good phone etiquette and clarity of speech.

• Comfortable using WhatsApp Business, email, and Google Sheets.

• Patient, calm, organised, and strong at follow-ups.

Experience

• 0–2 years in customer support or admin roles.

• Freshers with strong communication skills may be considered.

• D2C or personal care experience is a plus but not mandatory.

What Success Looks Like

• Quick issue closure and reduced escalations.

• High customer satisfaction and warm brand experience.

• Smooth coordination with operations and warehouse.

• Accurate, timely responses across all channels.

Why This Role Matters

You will be the voice and frontline of the brand — ensuring every customer interaction feels

premium, helpful, and thoughtful. At HIVADO, grooming is identity, and your role shapes how

customers experience that identity every day.