Key Account Manager

Key Responsibilities:

1. Customer Engagement & Relationship Management

• Map customer organization and all products within the domain.
• Execute customer relationship management strategies as per plan.
• Handle customer/internal escalations and ensure timely resolution.
• Influence and inspire internal teams to achieve customer-specific goals.

2. Market & Customer Strategy

• Develop and execute strategies to win new business and achieve profitable growth.
• Map key customer vitals including potential, competition, and future models.
• Monitor customer technology trends and define product strategy.
• Lead pre-selling activities like technical seminars and innovation events.
• Drive system-level sales for all products with assigned customers.

3. Profitable Business Growth

• Increase share of business, contribution, and kit value for all products.
• Conduct pre-selling activities, technology presentations, and commercial negotiations.
• Capture RFQ-specific insights, including competitor information, target pricing, and customer expectations.
• Participate in customer tech reviews alongside Engineering/R&D teams.
• Manage submission of legal/commercial documents and development progress updates.
• Oversee ECN management, feasibility, and commercial negotiations.
• Ensure regular tooling payment recovery and settlement of pricing claims.

Skills & Competencies:

• Strong negotiation and commercial acumen.
• Excellent communication skills in written and spoken English.
• Ability to manage multi-cultural teams and geographically diverse customers.
• Strategic thinking and result-oriented mindset.
• Awareness of data protection practices.
• Team collaboration, motivation, and influence skills.