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Customer Care Executive

Actively Reviewing

D-Tech Solution integrators private Limited

Bharuch Full-Time 1–2 yrs exp Posted 1 month ago · Apply by Jul 18, 2026

Job Description

Respond to customer inquiries via phone, email, chat, or social media channels promptly and professionally.
Promptly allocate calls as appropriate.
Provide accurate information about products, services, pricing, promotions, and company policies.
Coordinate with internal departments such as logistics, inventory, and sales to ensure timely order fulfillment and delivery.
Keep customers informed about order status, shipment tracking, and delivery schedules.
Follow up with customers to ensure satisfactory resolution and maintain customer satisfaction.
Maintain accurate records of customer interactions, transactions, and resolutions in CRM (Customer Relationship Management) software.
Provide regular reports and updates to management on customer service activities, trends, and outcomes.
Coordinate with Vendors for warranty calls.
Making DCR ( Daily Call Reports