Customer Care Executive - Tamil, Malayalam,& Telugu

Company Description Beston Sky Vision Pvt. Ltd. is a long-established player in the Indian consumer electronics industry, with roots dating back to 1976. The company specializes in manufacturing LED televisions and audio solutions that cater to modern consumer needs, backed by strong technical expertise and advanced R&D capabilities. Its robust manufacturing infrastructure and skilled workforce focus on delivering reliable, high-performing, and value-driven products. Beston Sky Vision is also expanding into air cooler manufacturing, strengthening its presence in the home appliances segment with efficient cooling solutions. With a customer-centric approach and an expanding nationwide support network, the company is committed to accessible quality electronics, dependable after-sales service, and building lasting customer trust.
Role Description This is a full-time, on-site Customer Care Executive role based in Noida. The Customer Care Executive will handle inbound and outbound customer calls, respond to queries, and resolve concerns related to products, services, and after-sales support. Responsibilities include logging and tracking customer issues, coordinating with internal teams for timely resolutions, and updating customers with clear and accurate information. The role involves maintaining service quality standards, collecting feedback to improve customer satisfaction, and supporting basic sales or cross-selling activities when appropriate. The Customer Care Executive will also prepare daily reports, maintain records, and follow company policies and procedures to ensure a consistent and positive customer experience.
Qualifications

• Candidates should possess strong Customer Support and Customer Service skills to manage queries, complaints, and after-sales interactions effectively.
• Candidates should possess capabilities related to Customer Satisfaction, including empathy, problem-solving, and a focus on delivering positive user experiences.
• Candidates should possess excellent Communication skills, both verbal and written, with clear articulation and active listening.
• Candidates should possess basic Sales skills, including the ability to provide product information, handle objections, and support upselling or cross-selling when required.
• Relevant skills such as familiarity with CRM or call center software, accurate data entry, and comfort with using computers and telephony systems.
• Qualifications such as a high school diploma or graduate degree in any discipline, prior experience in customer care or call center environments, and proficiency in English and Hindi (additional regional languages are an advantage).
• Personal attributes including reliability, patience, teamwork, the ability to work in shifts if needed, and a strong commitment to professional ethics