Customer Care Executive Chat support

About the Role:

Join our dynamic team at TP, a global leader in customer experience management. As a Customer Service Associate for our International Chat project, you’ll be the voice of a renowned technology company, assisting customers via email and chat with queries, feedback, and complaints. Your goal? Deliver exceptional service and ensure customer satisfaction.

Shift: 24/7 environment | 5 days working | 10-hour shifts

Salary: 28,000 ctc(25771 gross + 2240 PLI)

Key Responsibilities

• Handle customer queries and complaints with professionalism and empathy.
• Provide timely and accurate responses across email and chat channels.
• Maintain high productivity and quality standards.
• Demonstrate strong problem-solving and decision-making skills.
• Work effectively in a fast-paced, 24/7 environment.

What We’re Looking For

• Education: High School (12th Pass) and above.
• Skills: Excellent verbal, written, and listening skills in English.
• Strong multitasking and analytical abilities.
• Experience: Preferred international BPO experience in voice/email/chat campaigns.
• Personality: Energetic, Professional, and adaptable with great customer orientation.

Why Join Us?

• Be part of a global team that values diversity and inclusion.
• Opportunity to work with a leading technology brand.
• Growth and learning in a supportive environment.