Cozmo Living- Property Manager

Job Description – Property Manager

Position: Property Manager

Company: Cozmo Living

Location: Pune

Employment Type: Full-Time

Reports To: Operations Manager / Business Head

About Cozmo Living

Cozmo Living is a premium co-living brand providing fully managed accommodations for students and working professionals. Our focus is on delivering a safe, comfortable, and community-driven living experience with hospitality-inspired service.

Role Overview

The Property Manager is responsible for the day-to-day management of one or more Cozmo Living properties. The role ensures smooth property operations, excellent resident experience, high maintenance standards, and effective coordination with housekeeping, maintenance, security, sales, and accounts teams.

Key Responsibilities1. Property Operations

• Oversee the daily operations of assigned Cozmo Living properties.
• Ensure rooms, common areas, and amenities are maintained to Cozmo Living standards.
• Conduct daily property inspections and resolve operational issues.
• Ensure all SOPs are followed consistently.

2. Resident Management

• Welcome and assist new residents during move-in.
• Coordinate room allotments and onboarding.
• Manage resident documentation and KYC.
• Handle move-out formalities and room inspections.
• Maintain positive relationships with residents and ensure a premium living experience.

3. Complaint Resolution

• Respond promptly to resident complaints and service requests.
• Coordinate with relevant teams for timely resolution.
• Track complaint status and ensure closure within defined timelines.
• Escalate critical issues to the Operations Manager when necessary.

4. Housekeeping Management

• Supervise housekeeping staff and monitor daily cleaning schedules.
• Ensure rooms, washrooms, kitchens, and common areas remain clean and hygienic.
• Verify quality of housekeeping services.
• Schedule deep cleaning and linen changes as per company standards.

5. Maintenance Coordination

• Report and coordinate plumbing, electrical, AC, internet, carpentry, and appliance repairs.
• Monitor preventive maintenance schedules.
• Ensure minimal downtime for resident facilities.
• Maintain maintenance logs.

6. Occupancy & Room Readiness

• Ensure vacant rooms are cleaned, inspected, and ready before new move-ins.
• Coordinate with the Sales team for room availability.
• Update room inventory and occupancy status daily.

7. Collections Support

• Coordinate with the Accounts team for rent collection follow-ups.
• Remind residents about upcoming due dates.
• Support recovery of pending payments.
• Assist in security deposit settlements during move-outs.

8. Inventory & Asset Management

• Maintain records of furniture, appliances, keys, access cards, and other assets.
• Conduct regular inventory checks.
• Report damaged or missing assets.
• Ensure timely replacement of essential items.

9. Vendor Coordination

• Coordinate with housekeeping, maintenance, laundry, food, internet, and pest control vendors.
• Ensure vendors deliver services as per agreed standards.
• Verify completion of assigned work.

10. Safety & Compliance

• Ensure fire safety equipment and emergency systems are functional.
• Maintain visitor records and security procedures.
• Ensure compliance with company policies and local regulations.
• Report safety incidents immediately.

11. Reporting

• Submit daily operational reports.
• Maintain occupancy records and resident databases.
• Track maintenance requests and complaint resolution.
• Report property performance and operational issues to the Operations Manager.

Key Performance Indicators (KPIs)

• Resident Satisfaction Score
• Complaint Resolution Time
• Property Cleanliness Audit Score
• Room Readiness Before Move-ins
• Maintenance Turnaround Time
• Occupancy Accuracy
• Asset Management Accuracy
• SOP Compliance
• Resident Retention
• Property Inspection Scores

Qualifications

• Bachelor's degree in Hospitality, Hotel Management, Business Administration, or a related field.
• 2–5 years of experience in hospitality, co-living, hotels, serviced apartments, facility management, or property management.

Skills Required

• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Team supervision and coordination.
• Customer service orientation.
• Basic knowledge of maintenance and facility management.
• Inventory and vendor management.
• Proficiency in Microsoft Excel and Google Sheets.
• Ability to handle multiple priorities in a fast-paced environment.

What We Look For

• Ownership and accountability.
• Positive attitude and customer-first mindset.
• Attention to detail.
• Strong organizational skills.
• Ability to remain calm under pressure.
• Professional appearance and conduct.
• Willingness to work flexible hours, including weekends or holidays if required.

Why Join Cozmo Living?

• Be part of one of Pune's fast-growing premium co-living brands.
• Opportunity to build a career in hospitality and property management.
• Work in a dynamic, young, and growth-focused environment.
• Gain hands-on experience managing premium residential communities.
• Compensation: As per experience and qualifications, along with performance-based incentives linked to resident satisfaction, operational efficiency, and occupancy.