Club Manager

Job Description – Club Manager

Position: Club Manager

Department: Clubs & Hospitality

Location: Club 76, BPTP – Sector 76, Faridabad

Reporting To: Head – Clubs & Hospitality

About the Role

The Club Manager is responsible for the overall operations, administration, revenue generation, member engagement, and service excellence at Club 76. The role ensures seamless functioning of all club facilities while delivering a premium member experience through effective team management, operational efficiency, and adherence to quality and safety standards.

Key Responsibilities

Club Operations

• Oversee the day-to-day operations of the club, ensuring smooth functioning across all departments.
• Ensure high standards of cleanliness, maintenance, safety, and ambiance throughout the club premises.
• Monitor and optimize utilization of club facilities including gym, swimming pool, sports facilities, banquet, restaurant, and recreational areas.
• Develop and implement operational SOPs to enhance efficiency and service quality.
• Ensure compliance with all statutory, health, fire, and safety regulations.

Member Experience & Guest Relations

• Deliver exceptional customer service and create memorable experiences for members and guests.
• Build strong relationships with members by addressing feedback, concerns, and grievances promptly.
• Plan initiatives to improve member satisfaction, retention, and engagement.
• Ensure timely resolution of member complaints while maintaining service excellence standards.

Revenue Generation & Business Development

• Drive revenue through memberships, food & beverage sales, events, banquets, sports activities, and other club services.
• Develop promotional campaigns and member engagement initiatives to increase footfall and revenue.
• Monitor revenue performance against budgets and identify growth opportunities.
• Coordinate with Sales and Marketing teams for membership acquisition and promotional activities.

Events & Activities

• Plan, organize, and execute social, recreational, cultural, and festive events for members.
• Coordinate with internal teams and external vendors for successful event execution.
• Ensure events are delivered within budget while maintaining high-quality standards.

Team Leadership

• Lead, mentor, and manage club operations teams including Front Office, Housekeeping, Food & Beverage, Sports, Engineering, Security, and Maintenance.
• Conduct regular team meetings, performance reviews, and training sessions.
• Foster a culture of accountability, teamwork, and customer-centric service.

Financial Management

• Prepare annual operating budgets and monitor departmental expenses.
• Control operational costs without compromising service quality.
• Review daily revenue reports, occupancy, sales, and financial performance.
• Ensure proper inventory control and asset management.

Vendor & Facility Management

• Manage vendor contracts and service providers.
• Ensure preventive maintenance schedules are implemented for all club equipment and infrastructure.
• Coordinate with Engineering and Maintenance teams for timely repairs and upkeep.

Compliance & Administration

• Ensure compliance with company policies and statutory requirements.
• Maintain operational reports, MIS, audit records, and documentation.
• Support management in implementing strategic initiatives and process improvements.

Desired Candidate Profile

• Bachelor's degree in Hotel Management, Hospitality Management, Business Administration, or a related discipline.
• MBA or Postgraduate qualification in Hospitality Management will be an added advantage.
• 8–12 years of experience in club operations, hospitality, hotels, premium residential clubs, luxury recreation facilities, or member-centric establishments.
• Strong understanding of hospitality operations, member services, food & beverage management, and facility management.
• Experience in revenue management, budgeting, and team leadership.
• Excellent communication, interpersonal, and problem-solving skills.
• Customer-focused with a strong service orientation and leadership mindset.

Key Competencies

• Leadership & Team Management
• Member Relationship Management
• Hospitality & Service Excellence
• Operational Planning & Execution
• Financial & Budget Management
• Event Planning & Coordination
• Vendor & Facility Management
• Conflict Resolution
• Decision Making
• Communication & Stakeholder Management
• Compliance & Risk Management

Key Performance Indicators (KPIs)

• Member Satisfaction Score
• Membership Retention & Growth
• Revenue Achievement vs. Budget
• Event Execution & Member Participation
• Food & Beverage Revenue Performance
• Cost Control & Budget Adherence
• Complaint Resolution Turnaround Time
• Operational Audit Compliance
• Team Productivity & Attrition
• Facility Uptime and Maintenance Compliance

Preferred Industry

Hospitality, Hotels, Premium Residential Clubs, Luxury Clubhouses, Recreation Clubs, Resorts, Real Estate Club Operations, or Lifestyle Management.

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