Corporate Services & Procurement Manager (Office Manager)

Role: Corporate Services & Procurement Manager (Office Manager)

What will you create and do?

We are looking for a proactive and high-integrity Corporate Services & Procurement Manager to lead corporate services operations and vendor management at Conversive (SMS Magic). This role will oversee facilities management, workplace services, travel, events, security, and employee transport while driving strong commercial outcomes through effective procurement and vendor partnerships.

You will play a key role in ensuring efficient budget utilization, strong governance, and operational excellence across corporate services. The role requires someone with a strong commercial mindset, negotiation capabilities, and high ethical standards, who treats company budgets with the same care and discipline as personal finances.

You will work closely with HR, Finance, IT, and leadership teams to ensure workplace operations run smoothly while maintaining cost efficiency and high service standards.

What will qualify you for this role?

Essential

• Strong experience in corporate services, office administration, or facilities management
• Proven ability to manage procurement processes, vendor negotiations, and commercial contracts
• Strong understanding of budgeting, cost control, and spend governance
• Experience managing vendor sourcing, SLAs, rate cards, and contract renewals
• Strong operational management capability across facilities, travel, events, and workplace services
• Excellent stakeholder management skills with the ability to work cross-functionally with HR, Finance, IT, and leadership teams
• High level of integrity, transparency, and compliance with procurement governance
• Strong analytical ability and comfort working with Excel / Google Sheets for spend analysis and reporting
  
  

Desired Skills

• Experience managing corporate travel operations and vendor partnerships with hotels and travel providers
• Experience handling security operations, visitor management systems, and workplace safety compliance
• Exposure to vendor benchmarking, cost optimization strategies, and procurement frameworks
• Ability to build structured processes, SOPs, and governance frameworks for corporate services
• Strong negotiation and commercial evaluation skills
• Experience working in high-growth or startup environments
  
  

Experience Range

• 7+ Years
  
  

Education Qualification

• Bachelor’s Degree in Business Administration, Operations, Facilities Management, or related fields
  
  

Key Responsibilities

Procurement, Commercials & Vendor Management

• Own strategic sourcing and procurement for corporate services including facilities, housekeeping, security, employee transport, travel, events, office supplies, telecom, and vendor services
• Build and maintain rate cards and vendor benchmarks across key categories such as travel, logistics, transport, and facility services
• Manage RFPs, vendor selection processes, and multi-quote procurement practices
• Negotiate and finalize contracts, SLAs, payment terms, credit periods, and renewal clauses
• Conduct periodic vendor performance reviews and enforce SLA adherence
• Identify and implement cost-saving initiatives through consolidation, standardization, and vendor optimization
  
  

Budgeting, Controls & Governance

• Own budgets across corporate services categories and monitor monthly variance against forecasts
• Ensure strong governance across PR/PO approvals, invoice verification, and procurement documentation
• Implement spend governance frameworks including approval thresholds, vendor onboarding checks, and audit-ready documentation
• Maintain strict ethical standards including conflict-of-interest transparency and compliance with company policies
  
  

Workplace & Facilities Operations

• Manage end-to-end facilities operations including maintenance, housekeeping, utilities, repairs, pantry, and workplace infrastructure
• Ensure compliance with workplace safety, health, and statutory requirements
• Manage office assets and inventory lifecycle including procurement, tagging, allocation, and tracking
  
  

Travel, Events & Logistics

• Manage domestic and international travel operations including bookings, approvals, and policy adherence
• Build and manage corporate partnerships with hotels and travel providers
• Plan and execute company events, team offsites, and corporate celebrations
• Manage logistics including courier services, shipments, and internal office moves
  
  

Security & Employee Transport

• Oversee security operations including access control, visitor management, CCTV monitoring, and emergency preparedness
• Manage employee transportation services including vendor coordination, route optimization, and service monitoring to ensure safety and punctuality
  
  

Employee Support & Workplace Experience

• Act as the primary point of contact for employees regarding workplace services and facilities support
• Develop SOPs and communication frameworks to streamline internal service requests and reduce operational escalations
  
  

Success Measures

• Measurable cost savings across corporate service categories
• Strong budget adherence and forecasting accuracy
• High vendor performance and SLA compliance
• Improved employee workplace experience and service satisfaction
• Clean, audit-ready procurement documentation and strong governance processes
  
  

Reporting Structure

• Procurement & Commercials: Dotted-line reporting to COO
• Workplace & Employee Services: Solid-line reporting to Director – People & Culture (HR)
  
  

About Conversive (SMS Magic)

Founded over 10 years ago, Conversive (SMS Magic) has become a trusted messaging leader for businesses around the world. We work with global customers across industries including contact centers, financial services, higher education, retail, staffing, wellness, and more. Our customers range from small and mid-size businesses to large global enterprises.

Our Commitment To Every Customer Is

“We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition.”

If you can confidently demonstrate that you meet the criteria mentioned above, we would love to hear from you.

Conversive (SMS Magic) is committed to inclusiveness, fairness, and accessibility. We encourage all qualified candidates to apply.

Read More About Us At

https://beconversive.com/

https://www.sms-magic.com

"We are an ISO 27001:2013 compliant organization and emphasize information security for our clients."