Commercial Lines - Quality Assurance Specialist I - III

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

Our Commercial Lines Underwriting Office is currently seeking a Quality Assurance Specialist to conduct and lead reviews intended to assess underwriting skills and practices throughout Commercial Lines and Sales. Reviews are designed to measure underwriting performance against defined standards and goals, as well as identify efficiencies and opportunities for insurance improvements including service or quality gaps. This role is responsible for establishing and implementing independent audits of underwriting files, identifying areas for improvement, and collaborating with underwriting to ensure adherence to policies and procedures. This position is based at our Headquarters in Fairfield, Ohio.

The pay range for this position is $50,000 - $102,500 annually. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be Ready To

• conduct comprehensive audits of underwriting files, focusing on accuracy, completeness, and adherence to departmental policies and procedures
• develop deep expertise and work in collaboration with underwriting management on the execution of State Plans and initiatives
• establish effective working relationships with Commercial Lines and Sales leadership
• present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• work independently with limited oversight on reviews of varying levels of complexity
• manage multiple tasks, including policy audits and projects to meet simultaneous deadlines
• operate in the ‘gray zone’ by conducting underwriting analyses on subject decisions
• analyze and prepare the results of review audits to communicate outcomes of quality activities and present the findings back to the underwriter, territory manager, and CLD management
• collaborate with management to identify trends and opportunities for improvement in underwriting processes
• continuously evolve and improve quality assurance practices in compliance with quality and industry regulatory requirements
• performs related duties as required
  
  

Be Equipped With

• a high degree of underwriting acumen
• a proven track record of exceeding expectations and delivering exceptional results
• an independent, self-learner with the ability to analyze external market trends
• demonstrated ability to act as a trusted advisor to management
• comfortable being a decision maker and practicing good judgement in gray areas
• analytical mindset with the ability to identify patterns and trends
• organizational and time management skills
• adaptive, flexible, and open-minded
• strong attention to detail
• proficient working with and navigating Microsoft Excel
• excellent communication skills with the ability to present findings back to management
• cross functional skillset; has experience and knowledge of underwriting, compliance, product, data and analytics, and process improvement
  
  

Bring Education And Experience From

• a bachelor’s degree (preferred)
• prior property and casualty experience (required)
• AINS, AU, or other insurance designations (preferred)
  
  

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Enjoy Benefits And Amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities .

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation , gender identity and transgender status ; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.

US-OH-Fairfield