Collections Analyst

Responsibilities

• Collaborate with Sales, Customer Service, and Finance teams to resolve billing or statement issues and support timely cash application.
• Assist the supervisor in executing and refining collection strategies to improve receivable performance.
• Reconcile orders with customer records, validate credits/debits, process unapplied cash, and resolve account discrepancies.
• Prepare and issue manual dunning letters across various levels in accordance with established procedures.
• Monitor auto‑dunning processes, identify deviations, and raise timely alerts for corrective action.
• Track overdue accounts, perform credit risk assessments based on payment delays and aging, and escalate risks when necessary.
• Coordinate with Legal teams on accounts requiring litigation or advanced recovery efforts.
• Maintain detailed trackers and logs of collection communications, follow‑up activities, and customer commitments.
• Engage with customers through calls, emails, and written communication to follow up on payments, resolve disputes, and provide invoice/statement copies as needed. Qualifications
• Bachelor’s degree in Finance/Accounting (preferred) or a relevant diploma.
• Proficiency in MS Office with working knowledge of ERP/CRM systems.
• 4–5 years of experience in collections or customer service.
• Strong verbal and written communication skills.
  
  

Our Commitment to a Culture of Inclusion & Belonging

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.