Client Success Manager(SaaS) - 12+ Years Experience (Customer Success | Technical Support | PM) - Vadodara Only

About the Role

As a Customer Service Manager, you will be responsible for managing customer projects and

providing exceptional service to our customers. You will oversee the coordination of internal teams

to complete projects within a specified time-frame and ensure customer satisfaction. In addition,

you will be responsible for providing technical support, training, and problem resolution for our

customers.

Responsibilities

• Manage end-to-end customer projects from Discovery through successful implementation.
• Coordinate with customers and internal teams to ensure timely project completion.
• Lead the Customer Support and Data teams to achieve operational excellence.
• Resolve customer escalations and ensure high customer satisfaction.
• Plan, organize, and deliver customer training programs.
• Maintain customer service records, support tickets, and project documentation.
• Allocate resources and manage service request schedules.
• Generate productivity, service, and performance reports for management.
• Provide technical support during customer implementations and sales demonstrations.
• Drive continuous process improvements to enhance customer experience.
• Identify team training requirements and conduct coaching sessions.
• Develop and implement customer service best practices and operational strategies.
• Collaborate with Sales, Product, and Technical teams to improve service delivery.
• Ensure SLA compliance and timely resolution of customer issues.

Qualifications

• B.E. / B.Tech (Mandatory)
• 12–15 years of experience in Customer Support, Customer Success, or Technical Support Management.
• Strong IT background.
• Excellent verbal and written English communication skills.
• Strong analytical, technical, and problem-solving abilities.
• Experience managing customer-facing teams and enterprise clients.
• Ability to work in a fast-paced environment while managing multiple priorities.

Required Skills

• Customer Support Management
• Customer Success
• Project Management
• Team Leadership
• Technical Support
• Client Relationship Management
• IT Operations
• Process Improvement
• Training & Development
• Reporting & Analytics

Pay range and compensation package

Up to ₹20 LPA

Location: Vadodara (Onsite) - Only candidates from Vadodara and nearby apply - Face to Face interview will be conducted.