Client Relationship Manager

Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.

With more than 130 million+ users and over 18,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 29 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business.

Role: Client Relationship Manager

Experience: 10+ years

Work Location: Chennai

As a Client Relationship Manager, you'll manage key client relationships, focusing on understanding their needs, developing tailored solutions, and fostering long-term partnerships.

Key Responsibilities:

• Build and maintain strong client relationships, serving as a trusted advisor
• Understand client goals and industry trends to provide strategic guidance
• Identify upselling and cross-selling opportunities to boost revenue
• Collaborate with internal teams to ensure exceptional customer experiences
• Monitor account performance, track KPIs, and provide regular reports
• Resolve client issues promptly and professionally

Required Skills:

• 10+ years of experience in Client Relationship Management, Business Development or Sales
• Excellent communication, negotiation, and problem-solving skills
• Ability to manage multiple accounts and prioritize tasks
• Strong analytical skills to understand customer behavior and industry trends
• Proficiency in CRM for maintaining accurate customer records
• Ability to resolve complaints and enhance the customer experience
• Flexible to work in shifts