Client Relationship Manager

Job description:

we are seeking a proactive and detail-oriented CRM Manager to manage client relationships, streamline communication, and ensure a seamless client experience throughout project lifecycles.

Key Responsibilities

• Manage and maintain strong relationships with existing and potential clients
• Act as the primary point of contact for client communication and coordination
• Track project progress and ensure timely updates are shared with clients
• Maintain and update CRM systems with accurate client and project data
• Coordinate with internal teams (design, execution, accounts) to ensure smooth workflow
• Handle client queries, concerns, and feedback professionally
• Assist in lead management, follow-ups, and conversion tracking
• Prepare reports on client interactions, project status, and pipeline performance

Requirements

• Minimum 3+ years of experience in CRM/client handling roles, preferably within architectural or design firms
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Proficiency in CRM tools and Microsoft Office
• Ability to manage multiple clients and projects simultaneously
• Problem-solving mindset with a client-first approach

Preferred Skills

• Experience working in architectural/interior design firms
• able to work under high pressure and deliver results
• Understanding of project workflows in design and construction
• Strong interpersonal and coordination skills