Client Coordinator

Designation: Client Coordinator

Shift: US

Shift Timings: 06:30 PM to 03:30 AM IST

Location: Vadodara

Experience: 0 to 1 Year

JOB RESPONSIBILITIES:

• Act as the liaison between clients and our internal teams ensuring clients' requirements and expectations are managed and met.
• Develop and maintain strong relationships with both existing and potential clients, identifying needs and providing innovative solutions.
• Facilitate communication via email, phone calls, and video conferences between clients and team members based in the USA.
• Plan and execute the client-related communication plan including agendas, minutes, follow-ups etc.
• Understand the client’s business, their needs, and their industry to provide the best possible service.
• Responsible for client satisfaction, retention, and growth.
• Prepare regular client reports to track progress against key performance indicators and outlined goals.

QUALIFICATIONS:

• Prior experience in a customer service or client-facing role in a professional services company.
• Excellent communication skills.
• Proven ability to manage multiple projects, while maintaining sharp attention to detail.
• Excellent interpersonal, leadership, organizational, and verbal/written communication skills.
• Proficiency in Microsoft Office Suite applications.
• Strong problem-solving skills, with a strategic and forward-thinking approach.