Chief Technology Officer [Travel & Vacations]

About the Company:

Balmer Lawrie, a Miniratna-1 Public Sector Enterprise under the Ministry of Petroleum and Natural Gas, Government of India, is a professionally managed, multi-location, and multi-business diversified conglomerate having presence in manufacturing as well as services sectors, with a consistent track record of growth and profitability. High standards of customer service, innovative outlook and dedicated human resources have enabled the Organization to achieve leadership position in many of its businesses.

Products and Services:

The Company operates in various business segments through its Strategic Business Units [SBUs] and Joint Venture Companies [JVCs]. It is the market leader in Industrial Steel Barrels, Greases & Specialty Lubricants, Corporate Travel and Logistics Services. It also has a significant presence in most other businesses it operates in, namely, Logistics Infrastructure, Cold Chain, Chemicals and Refinery & Oil Field Services [ROFS]. The Company's SBUs are - Industrial Packaging, Greases & Lubricants, Chemicals, Travel & Vacations, Logistics Infrastructure, Logistics Services and Cold Chain with offices spread across the country and abroad.

Minimum Eligibility Criteria (as of 05 June 2026):

Minimum Qualification: Full Time Engineering Graduate OR 2 years’ Full Time MCA

OR 2 years’ Full Time MBA / Post Graduate Diploma in Management (IT/ Information Systems/ IT & Systems / Computer Science)

Minimum Post-Qualification Experience: 16 years’ Post-Qualification Experience in any, all, or a combination of the following:

1. Leadership position in IT (viz. CTO/CIO/Head of IT or such) reporting directly to the CEO, the Board, or Board-minus-one level in an organization
2. Experience in IT in Travel, Tourism, Hospitality sector
3. Experience in B2C software/ application/ portal/ product development, scaling, UI/UX optimisation, integration
4. Experience in AI/ ML projects, Predictive Analytics for B2C business.

Preferred Qualification: Certifications In Emerging Technologies Such As Cloud, AI/ML, Cybersecurity, Or Enterprise Architecture In Travel And Vacation Segment

For more details on the criteria, please refer to the official job advertisement on our website.

SBU/Function/Vertical: Travel & Vacations

Responsibilities:

1. Technology

• Technology Roadmap: Develop and execute a division-specific technology roadmap aligned with the organization’s overall strategy, driving business objectives and growth for the Travel & Vacations segment.
• AI strategy: Formulate an AI strategy covering operations, customer service, and experience to strengthen business value, while aligning the technology roadmap to integrate emerging AI capabilities for predictive analytics, personalization, and intelligent automation.
• Data Strategy & Analytics: Define and implement a comprehensive data strategy covering the full lifecycle of data management and privacy, supported by a secure, scalable, and trustworthy technology foundation. Establish advanced analytics frameworks to deliver actionable insights across the customer journey—from pre-sales to post-service.
• Integration Strategy: Design and implement a modular, scalable, interoperable and secure module for integration with third-party applications such as GDS, WhatsApp, SMS, email, e-Invoice, service support portal, etc.
• Data-Driven Culture: Foster a data-first mindset where AI-driven insights inform decision-making across sales, marketing, operations, and customer service. Conduct strategic benchmarking of platform capabilities against leading white-label travel solutions, ensuring scalability and adaptability to meet evolving B2B and B2C market demands.
• Technology Partnerships: Forge strategic, long-term partnerships with leading technology providers to build proprietary Travel & Vacation solutions for Balmer Lawrie, ensuring full intellectual property ownership and continuous innovation aligned with evolving business needs.
• Application Development: Implement a robust Software Development Lifecycle (SDLC) framework to establish an in-house development team for managing business applications.
• Competency Management: Develop and implement a strategy to build technical competencies within the IT team and across the business unit.
• Process driven: Create a process-driven, role-independent environment supported by robust backup plans and job rotation to ensure business continuity and operational resilience.
• Has implementation experience in driving AI initiatives preferably in Travel segment.

2. Customer Centric Platform

• Transform the existing IT architecture/landscape as a modular, scalable, Interoperable, secure, high performance and maintainable architecture.
• Apply industry-standard design principles across all Travel & Vacations IT modules—such as self-booking portals—to deliver a unified, intuitive interface that makes it easy for customers to seamlessly book flights, hotels, cabs, and holiday packages in one place.
• Use AI-driven API management and orchestration to boost performance, minimize latency, and optimize partner connectivity, while embedding AI into ERP and CRM systems for predictive inventory control, fraud prevention, and customer sentiment analysis.
• Customer experience: Deliver a seamless, personalized booking experience by implementing AI-powered recommendation engines that tailor itineraries, suggest relevant services, and optimize pricing in real time. To deliver AI-driven personalized promotions and retention campaigns.
• Customer Support: Deploy a unified service support system integrated with core business applications to streamline customer request management and enhance operational efficiency. Complement this with Gen AI-powered multilingual chatbots offering 2 4 /7 assistance to boost engagement and deliver superior customer experiences.

3. Data, Analytics & Machine Learning

• Establish a central data lake and advanced analytics pipeline for travel and vacations.
• Enable real-time dashboards for customers (trip tracking, spend insights) and internal teams (sales performance, service quality, operational efficiency).
• Apply machine learning models for demand forecasting, route optimization, and dynamic offers.

4. Security, Compliance & AI Ethics

• Implement enterprise-grade security protocols and privacy-by-design AI systems compliant with GDPR, PCI-DSS, and other relevant standards.
• Establish AI governance frameworks to ensure transparency, bias mitigation, and ethical use of customer data.
• Maintain 99.9%+ uptime, implement robust disaster recovery, and leverage AI-driven predictive maintenance for infrastructure reliability.

5. Cross-Functional Collaboration and Leadership

• Work closely with Operations, Sales, and Marketing to capture the Voice of the Customer (VOC) and apply AI-driven sentiment and trend analysis to guide product improvements.
• Reduce manual intervention across processes using intelligent automation (RPA + AI) to speed up service delivery and improve accuracy.
• Build and mentor a multi-disciplinary tech team skilled in software engineering, cloud infrastructure, AI/ML, and data science.

6. Any other task as may be assigned from time to time.

Last Date of Application: 05 June 2026

Application Link: https://www.balmerlawrie.com/careers/current-openings