Carrier Relations Specialist

About the Job

We are looking for a dynamic and analytical Carrier/Operator Relations Specialist to manage and strengthen our international client and vendor partnerships. In this role, you will oversee SMS routing operations, optimize delivery performance, and ensure seamless coordination between internal and external stakeholders. You will play a key role in maintaining high service quality, ensuring timely reconciliations, and driving operational efficiency in global messaging traffic management.

What You’ll Be Responsible For

• Managing international clients and generating new business leads.
• Routing client SMS traffic through alternate international vendors in case of delivery issues or price changes.
• Collaborating with internal teams to resolve client-related issues quickly and efficiently.
• Monitoring daily credit usage, delivery reports, and currency consumption for all international clients.
• Proactively tracking delivery rates and pricing trends, and escalating concerns for faster resolution.
• Handling reconciliation of invoices for both vendors and clients to ensure accuracy and compliance.

What You’d Have

• Bachelor’s degree with a minimum of 3 years of relevant experience in operator relations or international messaging.
• Strong understanding of SMS routing mechanisms and experience working with global aggregators.
• Proficiency in MS Office, especially Excel (pivot tables, lookups, data analysis).
• Excellent communication and analytical skills with a client-centric approach.
• Prior experience in sales or client relationship management will be an added advantage.