Business Head

We are seeking an experienced and dynamic City Head to lead and drive the operations, growth, and overall success of Nestaway in the city. The ideal candidate will have a minimum of 4-6 years of experience in operations, business management, or similar leadership roles, with strong people management skills, a passion for real estate and customer service, and a proven ability to meet business objectives.

Responsibilities:

• Manage end-to-end business of Helloworld properties in the city, ensuring smooth day-to-day management and addressing operational challenges.
• Lead and mentor a team of property managers, sales, and operations staff. Foster a collaborative and high-performance culture.
• Develop and implement strategies to drive occupancy, increase tenant satisfaction, and meet revenue targets.
• Ensure an exceptional experience for both tenants and homeowners, addressing concerns promptly and ensuring quality service.
• Identify and onboard new properties, building strong relationships with property owners, real estate agents, and other stakeholders.
• Take full responsibility for the city’s Profit and Loss, optimizing costs while driving revenue.
• Ensure all properties comply with local regulations and that all operational standards are maintained across the portfolio.
• Provide regular performance reports to the senior leadership team and use data to drive improvements in operations and customer service.

Qualification:

• 4-6 years of experience in operations, business management, real estate, or related roles. Previous experience in managing city-level operations is a plus.
• Proven experience in leading and managing teams with strong people management skills.
• Strong understanding of P&L management, revenue growth strategies, and operational efficiency.
• Ability to prioritize customer satisfaction and handle escalations effectively.
• Ability to think on your feet, resolve operational challenges, and drive process improvements.
• Excellent verbal and written communication skills, with the ability to interact with stakeholders at all levels.
• Bachelor’s degree in Business, Management, Real Estate, or a related field.