Business Analyst I

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Responsibilities:

• Serves as a primary liaison and facilitates working sessions between internal and/or external customers and Information Technology Teams (IT), to define of business requirements for systems fixes and enhancements of lower to mid-tier complexity needed to meet customer and operation objectives.
• Collects data from internal and external customers relating to low to mid-level complexity systems and reporting issues impacting service delivery.
• Writes detailed business functional requirements documents of the operational and/or system changes, ensuring requirements and proposed solutions meet business/customer needs.
• Compiles cost assessment data for projects, and the integration of various project suppliers and vendors.
• Analyzes and recommends requirements changes or improvements to service levels, production, staffing, volume, policies and procedures, user-based systems, financial, audit, compliance, quality, and urgent operations problem resolution.
• Prepares business operations reports by collecting, analyzing, and summarizing Service Level and Operating Metrics data and trends; develops recommendations where applicable.
• Develops solid, well-rounded knowledge of a business organization, operating processes, user-based systems, and any governing policies and regulations over such programs.
• Coordinate and provide necessary support to assigned projects
• Create reports, dashboards, MIS on existing projects
• Communicate findings and recommendations to key stakeholders
• Document business processes, process flowcharts and process maps for complex processes
• Study current processes to identify automation, improvement opportunities, risk and issues
• Perform research and analysis on business rules, client requirements, processes and systems
• Assist with reviewing, improving and redesigning of business processes
• Develop material related to specific automation and process improvement initiatives
  
  

Requirements:

• 2 - 5 years of experience in US Define Benefits
• Proficient in Business Analysis skills (mandatory)
• Requirement Analysis
• Analyze and propose solution.
• SQL and Database Architecture
• RCA Techniques
• Conduct Process Audits and Reports
• Failure Mode and effect Analysis (FMEA)
• Proficient in data analysis and reporting using MS Excel (mandatory)
• Working knowledge SDLC (mandatory)
• Strong written and verbal communication skills (mandatory)
• Proficient in creating project reports and other presentation using MS PowerPoint (mandatory)
• Certified in Business Analysis/Process Improvement methodologies (highly desirable)
• System and technical skills such as VBA, SQL etc. (highly desirable)
• Knowledge of Lean Six Sigma (would be a plus)
  
  

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.