Associate Program Manager (Aviation)

📍 Gurgaon / Delhi NCR | Customer Onsite + Hybrid

✈ Aviation | Customer Experience | Digital Transformation

Airlines don’t run only on aircraft.

They run on communication, coordination, operational clarity, and customer trust.

At 22North by Phonon, we work with leading airlines to power passenger communication, disruption recovery, notifications, customer servicing, and digital engagement journeys across channels like WhatsApp, mobile, and web.

And we are looking for someone who wants to be in the middle of the action.

Not just managing trackers.

But understanding airline operations, solving business problems, coordinating across teams, driving customer conversations, and helping shape real-world aviation technology programs.

If you enjoy structured chaos, customer conversations, operational problem-solving, and building things that actually go live at scale - this role is for you.

• Work closely with airline customers on ongoing digital and operational transformation programs
• Spend time onsite with customer teams understanding operations, workflows, and challenges
• Translate business discussions into structured requirement documents, workflows, action trackers, and execution plans
• Coordinate between customer stakeholders and internal product, engineering, delivery, and support teams
• Drive project follow-ups, timelines, escalations, and closures proactively
• Participate in customer discussions around scope, priorities, commercials, and expansion opportunities
• Identify opportunities where our solutions can create additional operational or customer experience value
• Be part of real airline operations, passenger experience, disruption management, and customer engagement journeys

• An excellent communicator - verbally and through documentation
• A strong planner with high ownership and follow-through
• Logical and analytical - someone who can understand business processes and map them to technology solutions
• Comfortable interacting with enterprise customers and senior stakeholders
• Commercially aware and confident participating in discussions around scope and commercials
• Detail-oriented, proactive, and execution-focused
• Curious about aviation, customer experience, and technology-led operations

• 4-8 years of experience in Program Management, Business Analysis, Customer Success, Consulting, Solutioning, Operations, or Enterprise Technology
• MBA / Engineering / Airline Operations / Technology background preferred
• Experience in aviation, travel tech, SaaS, telecom, CRM, enterprise platforms, or digital transformation is a plus

This is not a back-office PMO role.

This is a front-line customer-facing role with direct exposure to:

• airline operations,
• enterprise customers,
• product strategy,
• solution consulting,
• and business growth.

You will work closely with leadership and get an opportunity to grow into:

• Program Management
• Strategic Account Management
• Aviation Solution Consulting
• Customer Success Leadership
• Business & Growth Roles

If this sounds exciting, write to us or apply here.

Let’s build the future of airline customer experience together. ✈