Assistant Store Manager – Customer Relations

• Be the first point of contact for customer queries across email, WhatsApp and other communication channels.
• Assist customers with product information, sizing, styling recommendations, alterations and order-related queries.
• Coordinate with internal teams to ensure timely updates on orders, dispatches and alterations.
• Build lasting relationships with customers through attentive after-sales support and follow-ups.

• Support the Store Manager in the day-to-day functioning of the Lodhi Store.
• Ensure the store is maintained to the highest standards of presentation, cleanliness and organisation.
• Monitor store hygiene, visual merchandising and overall customer experience.
• Assist in opening and closing procedures and ensure smooth daily operations.
• Help coordinate stock movement between stores and workshop whenever required.

• Maintain accurate inventory records and conduct regular stock checks.
• Ensure all merchandise is properly tagged, displayed and accounted for.
• Assist with inward and outward stock movement, transfers and documentation.
• Report inventory discrepancies and coordinate resolutions with the relevant teams.

• Deliver a personalised and thoughtful shopping experience to every customer.
• Develop an understanding of the brand's collections, textiles, craftsmanship and production processes.
• Assist customers in selecting garments while communicating the story behind each product.
• Support store events, appointments and client visits.

• Maintain customer databases and records of interactions.
• Coordinate with the production, logistics, ecommerce and marketing teams whenever required.
• Prepare basic store reports, inventory updates and operational documentation.
• Support the Store Manager with administrative and organisational tasks.

• Has excellent verbal and written communication skills.
• Is organised, detail-oriented and proactive.
• Can multitask and remain calm in a fast-paced retail environment.
• Has a strong sense of ownership and accountability.
• Appreciates craftsmanship, textiles, design and thoughtful retail.
• Is comfortable using spreadsheets, email and basic inventory systems.
• Prior retail, luxury fashion or customer service experience is preferred.

• A customer-first mindset with genuine warmth and empathy.
• Strong organisational and time management skills.
• The ability to work collaboratively across teams.
• A willingness to learn about textiles, craft traditions and the philosophy of the brand.
• Flexibility to support store operations during launches, events and busy retail periods.

Lodhi Store, New Delhi

Full-time