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Assistant Manager - Training

Actively Reviewing the Applications

EXL

India, Maharashtra, Pune Full-Time On-site
Posted 3 weeks ago • Apply by May 3, 2026

Job Description

  • Responsibilities:- Develop training materials (manuals, guides, videos, and online courses) for new hires and existing employees. All training material to be signed off by the UK stakeholders.
  • Conduct onboarding sessions for new team members, covering company policies, eCommerce systems, and tools.
  • Design role-specific training.
  • Evaluate training effectiveness through assessments, feedback, and performance metrics.
  • Identify skills gaps and recommend relevant training programs to close those gaps.
  • Collaborate with department heads to ensure training aligns with organizational goals.
  • Product Knowledge
  • Role: Ensure that all employees have deep knowledge of products sold through the eCommerce platform.
  • Responsibilities:- Train and support teams on the features, specifications, and benefits of each product.
  • Stay up to date with product updates, changes, and incorporate them into training materials.
  • Monitor employees' understanding of product information through quizzes and practical demonstrations.
  • eCommerce Platform Training Specialist
  • Role: Train staff on how to use eCommerce platforms and technologies effectively.
  • Responsibilities:- Train teams on order management systems, CRM tools, product catalog management, and analytics platforms.
  • Offer regular training sessions on platform updates and new feature releases.
  • Troubleshoot technical challenges employees face on the platform and provide training or documentation on solving these issues.

Required Skills

Analytics

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