Assistant Manager – Client Servicing

Position: Assistant Manager – Client Servicing 

Department: Client Servicing

Experience: 4 to 6 Years

Location: Ghatkopar West, Mumbai

Reporting To: Lead – Client Services

Employment Type: Full-Time, Immediate Joining Preferred

About Walnut Advertising

Walnut is a creative-led advertising and marketing communications agency headquartered in Mumbai. We believe in delivering 'More Craft per Art' — combining strategic rigour with bold creative thinking to build brands that resonate. Our portfolio spans integrated campaigns, digital marketing, brand identity, content creation, and media planning across categories including FMCG, healthcare, automotive, technology, and real estate.

Role Overview

We are looking for a sharp, presentable, and proactive Assistant Manager – Client Servicing to join our team. The role demands someone who thrives in a fast-paced agency environment, can independently manage client relationships, and brings a creative sensibility to everyday problem-solving. You will be the primary point of contact between the agency and assigned clients, responsible for ensuring seamless project delivery, expectation management, and revenue growth on your accounts.

Key Responsibilities

• Serve as the primary liaison between clients and internal teams (creative, design, digital, production), ensuring clear communication and timely deliverables.

• Own end-to-end project management for assigned accounts, from brief to delivery, with full accountability on timelines, quality, and budgets.

• Proactively manage client expectations, flag risks early, and present solutions before problems escalate.

• Develop and present creative briefs to internal teams, ensuring strategic alignment with client objectives and brand guidelines.

• Build and nurture strong client relationships that drive trust, retention, and organic account growth.

• Coordinate with production vendors, media partners, and external collaborators to ensure flawless execution across print, digital, and experiential projects.

• Prepare client presentations, status reports, meeting notes, and cost estimates with attention to detail and professional standards.

• Stay abreast of industry trends, competitor activity, and emerging platforms to add strategic value in client conversations.

• Handle multiple projects simultaneously under tight deadlines without compromising quality or composure.

• Contribute creative ideas during brainstorming sessions and bring a fresh perspective to campaign development.

Requirements

• 4 to 6 years of relevant experience in client servicing at an advertising agency, creative agency, or integrated marketing communications firm. Agency experience is mandatory.

• Excellent verbal and written communication skills with the confidence to present to senior client stakeholders.

• Presentable, poised, and professional in demeanour. You represent the agency in every client interaction.

• Strong creative sensibility and genuine interest in advertising, design, and brand communication.

• Proven ability to manage client expectations, navigate difficult conversations, and handle pressure situations with maturity.

• Highly organised with strong project management instincts and the ability to juggle multiple accounts.

• Proficient in MS Office (PowerPoint, Excel, Word) and comfortable with project management and collaboration tools.

• Some level of proficiency in using AI tools will be preferred. 

• Bachelor’s degree in Mass Communication, Advertising, Marketing, or a related discipline preferred.

Apply: [email protected] mentioning the position/location.