Assistant Destination Manager - Australia

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

Achieve the short term and long-term goals in assigned destination for Student Placement.

Provide inputs to support development and execute the destination wise activity calendars to deliver pipeline.

Leads and conversion targets by intake.

Train and maintain the approved number of certified counsellors for the destination.

Build strong client support through ongoing engagement, quality service to students and clients, high quality applications.

Effectively implement global priority projects at country/office.

Be a productive and effective member of office leadership team and support Branch Manager through exhibiting a collaborative operating style.

Key accountabilities

Drive the development and implementation of destination based office business plans.

Provide inputs and once budget is set monitor Pipeline and Revenue budgets of the zone. Monitor results and initiate corrective action where required.

Collaborate with Supervisor to implement forecasting methodologies and processes to achieve accurate, timely pipeline forecast.

Develop and maintain a strong sales and service culture within the business. Drive Customer satisfaction by regular monitoring and reporting.

Identify, develop and implement strategies to achieve sales objectives for the offices for student placement. Monitor results and initiate corrective action where required.

Collaborate with Destination Client Relations Managers, Marketing to develop and implement lead generation programs including events, client office visits, web etc., ensure counselling capacity/capability as per targets and ensure consistent sales, service and client management performance standards and benchmarks which are continuously improved.

Provide inputs and take necessary actions to the ongoing development and maintenance of service and client management performance standards and benchmarks for the office.

Drive and guide the offices participation in and execution of global improvement projects where applicable.

Required Experience

Bachelors or equivalent degree.

Industry knowledge. Preferably working in sector or having prior experience in student placement sector.

Experience in developing business plans, budgets and skills to monitor, review and report on progress.

5 + years of proven ability to motivate and lead a team to achieve demonstrable outcomes.

7 + year counselling experience preferably in the education industry.

Strong problem resolution skills.

Experience in working with CRM systems will be desirable.