IN Associate - Customer Success (Gurugram)

About The Role

Our talented Customer Success Team is responsible for all initial touch interaction with our Customers, educating them on our Sporty products and how they can make the Customer journey most rewarding.

We have fostered a healthy, positive and collaborative remote environment for our CS Team and are looking for bright individuals to join them for a rewarding career. We are passionate about caring for our Customers, encouraging excellent communication skills and resolving issues with logical reasoning. We ensure we are up to date with our latest product developments in the Sporty ecosystem so we are able to offer the best experience.

What You'll Be Doing

• Handling customer queries on Web Chat, E-mails, and social media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings
• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries and provide a suitable and satisfactory solution
• Educate customers on services and processes
• Escalate any issues to the Team Leader
• Achieve agreed KPIs and Objectives
• Adhere strictly to shift schedules
• Adhere to laid down internal policies, procedures, and processes
• Work collaboratively with the team
  
  

What You'll Bring

• A bachelor’s degree from any stream if a Fresher
• Minimum HSC with a minimum of 1 year of relevant experience
• Fluent in written and spoken English
• Good typing skill
• Passionate about customer care
• Able to work well under pressure and under minimum supervision.
• A fast learner who can work with set targets
• Must be time flexible and able to work in a rotational shift system including public holidays and weekends
  
  

What’s In It For You

• Annual Performance Bonus
• Night Shift Allowance
• Overtime Payment
• Referral Hire Bonus
• Health and Life Insurance
• IT Asset provided
• 5 days working
• Paid leaves of 21 days (excluding 12 public holidays)
• Team fun activities
• Quarterly Team Outings
• Highly talented, dependable co-workers in a global, multicultural organization
• Our teams are small enough for you to be impactful
• Our business is globally established and successful, offering stability and security to our Team Members
  
  

Interview Process

• On-site 30 min Aptitude Test
• On-site screening with our Talent Acquisition Team
• On-site 20 min writing test
• On-site interview loop with 2 x CS Team Members (30 mins each)
• Followed by an offer discussion on the same day
  
  

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.