Area Debt Manager-Flows-Commercial Vehicle

Job Requirements

About the Role

The role bearer is responsible for managing a team and coordinating operational recovery activities for the credit portfolio in their assigned territory. This includes administering corporate policies and procedures, ensuring that front-end delinquencies are minimized, and working closely with the legal team to manage delinquencies. The role encompasses end-to-end collection responsibility for the allocated area, contributing to the bank’s broader organizational objectives. This is a critical role with direct impact on the financial institution’s budget planning.

Key Responsibilities

Primary Responsibilities

• Handle collections for specific products within the assigned area.
• Ensure collection efficiency and manage cost of collections.
• Track and control delinquency bucket-wise and DPD-wise, focusing on non-starters.
• Review account allocations and set collection targets for agencies and in-house teams.
• Follow up regularly with default customers through a dedicated team.
• Ensure adherence to legal guidelines by collection agencies and executives.
• Manage productivity by setting parameters for in-house teams and agencies, and monitor performance.
• Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise.
• Conduct background and reference checks for appointed agencies and DCTs and evaluate them regularly.
• Collaborate with the legal team to take legal action on specified cases.
• Build relationships with key clients to ensure timely collections.
• Determine suitable tactics or strategies for timely collections.
  
  

Secondary Responsibilities

• Attract and retain best-in-class talent for key roles within the reporting structure.
  
  

What We Are Looking For

Education

• Graduate – Any
• Post Graduate – Any
  
  

Experience

• Minimum of 4 years of experience in collections.
  
  

Skills and Attributes

• Strong understanding of collection processes and legal guidelines.
• Ability to manage teams and coordinate with external agencies.
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work collaboratively with legal and business teams.
• Proficiency in tracking and managing collection metrics.