Application Support Engineer

Unity Infotech is currently hiring for the following roles within its Banking & FinTech practices:

• Software Engineer (Application Support)

Work Location: Kochi, Kerala

Job Overview

We are looking for a motivated and detail-oriented Application Support Engineers (L1/L2) to join our application reliability team. The ideal candidate preferably should have prior experience in FinTech or Banking, strong communication and analytical skills, and a willingness to learn and grow in a fast-paced environment.

Responsibilities

• Provide L1/L2 application support for banking and fintech applications.
• Act as the first point of contact for users, understanding and resolving their issues or escalating them as needed.
• Perform incident analysis, root cause identification, and resolution tracking.
• Coordinate with internal teams to ensure timely resolution of issues.
• Document issues, troubleshooting steps, and solutions in the knowledge base.
• Monitor application logs and system alerts to proactively identify potential issues.
• Support regular deployments, patch releases, and production validations.
• Communicate effectively with business users, technical teams, and stakeholders.

Requirements

• 1–9 years of experience in application support, preferably in fintech, banking, or financial services.
• Strong communication skills – both written and verbal.
• Good analytical and problem-solving skills.
• Ability to manage and prioritize multiple support tickets under time constraints.
• Understanding of incident and ticketing tools (e.g., Jira, ServiceNow).
• Familiarity with SQL and basic database query writing for issue analysis.
• Exposure to ITIL practices or service management workflows.

Nice to Have

• Experience or basic knowledge of .NET technologies.
• Familiarity with payment systems, banking protocols, or integration interfaces.
• Experience working in an Agile or DevOps environment.
• Understanding of cloud-based applications and monitoring tools.