Admissions & Reception Officer

Role Description

This is a full-time, on-site role for an Admissions & Reception Officer based in Jubilee Hills , Hyderabad .

The Admissions and Reception Officer is the first point of contact for parents, students, and visitors. This role manages the student admission process and ensures smooth front desk operations, delivering a welcoming and professional experience.

Admissions Responsibilities

• Handle admission inquiries (walk-ins, phone calls, emails, online forms)
• Guide parents through the admission process and requirements
• Schedule campus visits, meetings, and interaction sessions
• Coordinate admission tests/interviews (if applicable)
• Collect and verify required documents (TC, birth certificate, report cards, etc.)
• Maintain and update admission records in registers or ERP systems
• Follow up with prospective parents regarding admission status

•Prepare and maintain admission reports and data

Reception / Front Desk Responsibilities

• Greet and assist parents, students, and visitors professionally
• Answer and route incoming calls to the concerned staff
• Handle general inquiries about school timings, procedures, and events
• Maintain visitor records and front desk logs
• Manage emails, couriers, and basic communication

Parent Interaction

• Act as the first point of contact for parents
• Address queries related to admissions and general school information
• Maintain a polite, helpful, and professional approach

Administrative Duties

• Maintain student records (physical and digital)
• Assist in organizing admission-related activities and school events
• Support administrative tasks as required
• Ensure confidentiality of student and school information

Qualifications

• Proficiency in Phone Etiquette and Receptionist Duties to handle calls and assist visitors effectively
• Strong Clerical Skills, including record management, scheduling, and maintaining organized documentation
• Excellent Communication skills to interact with diverse stakeholders, including parents, students, and staff
• Customer Service skills to ensure a welcoming and supportive experience for all visitors and inquiries
• Professional demeanor, attention to detail, and the ability to multitask in a fast-paced environment
• Familiarity with school operations and admissions processes is an added advantage
• Proficiency in MS Office tools and any relevant database software
• Bachelor’s degree in any field or equivalent experience preferred