Account Recovery Specialist_98342

Key Skills: Fraud Detection, GCP, Compliance, Documentation., Risk Assessment

Roles and Responsibilities:

• Own end-to-end Google Account Recovery cases and ensure zero-error execution of security, trust, and privacy policies.
• Perform identity, ownership, and authorization verification using approved tools and frameworks.
• Validate user identity and domain ownership, and apply authorization checks to determine recovery eligibility.
• Detect and prevent fraud, social engineering, and unauthorized access attempts; escalate high-risk or non-standard cases.
• Maintain clear, accurate, and audit-ready documentation for all recovery actions and communications.
• Make high-judgment decisions under ambiguous and high-risk conditions while adhering to SLOs, authentication standards, and operating procedures.
• Collaborate with security, compliance, and operations teams to resolve complex account recovery cases.
• Support continuous improvement initiatives for recovery workflows, fraud prevention, and operational efficiency.
• Ensure adherence to security, compliance, privacy, and governance standards across all recovery processes.
• Analyze recovery trends and contribute insights to improve trust and safety operations.
• Participate in incident handling, escalation management, and process optimization activities.
• Maintain confidentiality and integrity of sensitive user and organizational information.

Skills Required:

• Strong expertise in GCP, Google account recovery workflows, and admin role management.
• Experience in identity validation, authorization frameworks, and domain ownership verification.
• Knowledge of fraud detection, trust and safety operations, and unauthorized access prevention.
• Familiarity with risk assessment, decision-making frameworks, and compliance requirements.
• Experience maintaining audit-ready documentation and operational records.
• Strong analytical, investigative, and problem-solving skills.
• Ability to make high-judgment decisions in ambiguous and high-risk situations.
• Excellent communication, documentation, and stakeholder management skills.
• Understanding of authentication standards, privacy policies, and cloud security operations.

Education: Bachelor's degree in Science or a related field.