Zendesk Test Engineer

Actively Reviewing the Applications

GC Technologies Pvt Ltd

India, Tamil Nadu, Chennai Full-Time

Posted 3 weeks ago • Apply by June 9, 2026

Job Description

Client: TCS

Payroll: Mbit Computraining Private Limited

Note: Moved to direct TCS payroll after 3 months, subject to client confirmation and your performance

Eligibility: Total Experience salary should be with PF Deductions only

Requirement : Zendesk Test Engineer

Exp : 5+ Years

Location : Chennai(WFO)

Max Budget: 24 LPA

Key Responsibilities

Test Strategy & Execution: Designing, developing, and maintaining comprehensive test plans, scenarios, and scripts for Zendesk Suite products, including Support, Guide, Chat, Talk, and Explore.
Automation: Building automated test frameworks (e.g., using Selenium) for web and API applications to facilitate regression and smoke testing.
API & Backend Testing: Validating RESTful and JSON APIs using tools like Postman or ReadyAPI.
Configuration Testing: Testing Zendesk customizations, including workflows, triggers, automation, macros, and user roles.
Defect Management: Identifying, logging, and tracking defects in bug tracking tools, and verifying fixes.
Collaboration: Working with developers, stakeholders, and business analysts to translate requirements into test cases.
AmbitionBox +5

Required Skills and Qualifications

Experience: Generally 5-10 years of experience in software testing.
Technical Skills: Proficiency in scripting languages (Python, Java, or JavaScript) and automation tools (Selenium, Cucumber).
Zendesk Knowledge: Understanding of Zendesk APIs, App Marketplace, and administration.
Database & Tools: Experience with SQL queries, Git for version control, and CI/CD tools like Jenkins or Azure DevOps.